The day started out a bit rough. Well let’s go back a step, last night I went for the re-evaluation so I would not have to do that this morning. What an ordeal it has been. First let me just say I know how my insurance works and called ahead of time to confirm if this was covered. I knew going in that it required pre-approval. So, I planned accordingly and went for the evaluation on Tuesday evening since the person I spoke with on the phone told me to come in anytime.
Well as it turns out what someone should have told me is to come in on Friday before 5 PM and get evaluation and pre-certification done. I could have avoided the patronizing attitudes of people who seem to think patients do not have a clue how their insurance works. So went last night and after some back and forth, me getting agitated, evaluation was completed and I was told to be back at 7 AM.
So, 7:15 AM I arrive and the nightmare begins. I learn that nothing was done to verify insurance, that I should not have come in after hours and around 8:15 AM that the person who does do insurance verification comes in between 8 and 8:30. A little bit more patronization and general indifference from the intake staff and I was stressed out, angry and my anxiety was over the top. I had to leave before I went from partial inpatient to full blown inpatient. So, I headed home screaming and cussing most of the way. I had a meltdown when I got home, got calm, and called to complain. By the time I arrived back to the facility I was fairly calm and they had my insurance approval complete and an apology.
Because of the nature of the treatment itself, I will not go to far into specifics but instead just provide an overview. The program is a combination of group and individual therapies through out the day. The staff provide tools in a “tool kit” throughout the day which we talk about and discuss in therapy. It is a bit uncomfortable to talk about my problems but first day in the program went well.